Education Experience

• S1 : Electrical Engineering and Informatic, Institut Teknologi Bandung
• S2 : Engineering, University of Porto
• S3 : Industrial Engineering and Management Program, University of Porto

Expertise

• Service Design
• Service Ecosystems
• Information Systems
• Software Engineering

Work Experience

• Researcher – INESC TEC, Porto, Portugal
• Early Stage Researcher – Service Design and Innovation Network, EDP Comercial and FEUP, Portugal.
• Faculty Member – Faculty of Economics and Business, Padjadjaran University, Bandung, Indonesia
• Managing Editor – Jurnal Bisnis dan Manajemen (DIKTI Accredited Journal), Universitas Padjadjaran
• System Analyst – PT LAPI DIVUSI, Bandung, Indonesia
• Services Designer Intern – Sociedade Portuguesa de Inovação (SPI), Portugal
• Chairman of Art and Culture Division – Indonesian Students Association in Portugal
• Online Interaction and Marketing – Lazuli Sarae, Indonesia
• Teaching Assistant in Software Engineering Laboratory, ITB
• Software Analyst Intern – Mitra Mandiri Informatika, Indonesia

Research Experience and Publication

• “Exploring the Landscape of Service Ecosystems: a Systematic Literature Review” on the Proceeding of 2018 QUIS16.
• “Preparing Indonesia’s Delivery Service for SMEs: How to Innovate with Information and Communication Technology?” on the Proceeding of 2017 QUIS15.
• Anthology book entitled “Dormi(s)tory – Selalu Ada Cahaya di Setiap Perjalanan” A self-published book in May 2016, dedicated to the high school almamater called MAN Insan Cendekia Serpong, Indonesia.
• “Designing Set of Services for Internationalization Strategy with Multicultural Stakeholders” on the Proceeding of 2015 QUIS14.
• Anthology book entitled “Finding Islam – Selalu Ada Cahaya di Setiap Perjalanan” One of the writers in an anthology book entitled Finding Islam, published by Qultum Media Publisher in September 2014. The book tells seven stories from seven different travel bloggers while traveling and living abroad.
• Feng Shui Expert System for Evaluating Residential Architecture Design on the Proceeding of 2011 International Conference on Electrical Engineering and Informatics
• Evaluasi Arsitektur Rumah dengan Sistem Klasifikasi Heuristik berbasis Feng Shui (Evaluating Home Architecture with a Feng Shui-based Heuristic Approach) on the Informatics National Conference 2011, Bandung, Indonesia.

Instructor Experience

• Guest Lecturer – Faculty of Communication Science, Universitas Padjadjaran
• Presenter – PARADIGM 2016
• Presenter – UXID Sharing Session, January 2016
• Facilitators – Design Action BDG 2015
• Trainer at Services Design Workshop – Redesigning Bandung Tourism
• Invited Speaker for a Paper Presentation at QUIS14 Symposium, Shanghai, China
• Trainer and Speaker – Erasmus+ Scholarship
• Speaker at the Congress of Services Engineering and Management (CESG 2014), Porto, Portugal